Privacy Policy

Last updated: January 23, 2026

1. Introduction

Steadmarka ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website steadmarka.com (the "Website") or use our plant care services.

We adhere to the principles of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By accessing our Website or using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

We may collect the following types of information when you fill out forms on our Website, correspond with us, or use our services:

  • Contact information (such as name, email address, phone number, and home address)
  • Service preferences and requirements
  • Information about your plants and home environment
  • Schedule and travel information relevant to our services
  • Payment information (processed through secure third-party payment processors)
  • Communications between you and Steadmarka
  • Photographs of your plants and home environment (with your consent)
  • Security information for accessing your home (such as keys, codes, or access instructions)

2.2 Information Collected Automatically

When you visit our Website, we may automatically collect certain information about your device and usage patterns. This includes:

  • IP address and geographic location
  • Browser and device information
  • Operating system
  • Pages viewed and time spent on the Website
  • Referral sources
  • Information collected through cookies and similar technologies (see our Cookie Policy for details)

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 To Provide Our Services

  • Process and fulfill service requests
  • Communicate with you about scheduled visits and service updates
  • Provide plant care based on your specific needs and requirements
  • Document plant conditions and care provided
  • Send service reports and updates while you're away
  • Process payments and maintain billing records

3.2 To Improve Our Services

  • Analyze usage patterns to enhance Website functionality
  • Develop new features and services
  • Monitor and improve our plant care techniques
  • Train our staff to better serve your needs

3.3 To Communicate With You

  • Respond to your inquiries and service requests
  • Send service confirmations and reminders
  • Provide information about relevant services
  • Send administrative notifications about changes to our policies or services

3.4 Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Contract fulfillment: Processing necessary to fulfill our service agreement with you
  • Legitimate interests: Processing that serves our legitimate business interests (such as improving our services) in ways that don't override your privacy rights
  • Consent: Processing based on your specific consent (such as for marketing communications)
  • Legal obligations: Processing required to comply with applicable laws and regulations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who help us operate our business and deliver services to you. These providers are contractually obligated to use your information only for the services they provide to us and are prohibited from using it for their own purposes. Examples include:

  • Payment processors
  • Website hosting and maintenance providers
  • Customer relationship management systems
  • Email and communication platforms

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests from public authorities (e.g., a court or government agency).

4.3 Business Transfers

If Steadmarka is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information.

4.4 With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

  • Encryption of sensitive data
  • Regular security assessments
  • Access controls and authentication procedures
  • Secure handling of physical access information (such as keys)
  • Staff training on data protection and security

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

6. Your Rights

Under UK data protection laws, you have certain rights regarding your personal information:

6.1 Access and Information

You have the right to request a copy of the personal information we hold about you and information about how we use it.

6.2 Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

6.3 Erasure

In certain circumstances, you have the right to request that we delete your personal information.

6.4 Restriction

You have the right to request that we restrict the processing of your personal information in certain circumstances.

6.5 Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another controller.

6.6 Objection

You have the right to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.

6.7 Withdrawal of Consent

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time.

6.8 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within one month. We may need to verify your identity before fulfilling your request.

6.9 Complaints

If you are concerned about how we handle your personal information, please contact us first so we can address your concerns. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

7. Cookies

We use cookies and similar tracking technologies to collect information about your browsing activities on our Website. Cookies are small data files that are placed on your device when you visit our Website.

For detailed information about the cookies we use, the purposes for which we use them, and how you can control them, please see our Cookie Policy.

8. Children's Privacy

Our Website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "last updated" date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Website or services after the posting of changes constitutes your acceptance of such changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Steadmarka
32 Park Cross St
Leeds LS1 2QH
United Kingdom

Phone: +441134689300
Email: privacy@steadmarka.com